Procedure for Western Union® AgentPortal Enrollment


If you are an authorized Western Union® Agent and would like to receive an username and password for AgentPortal, please follow the steps below:

1. Contact your Western Union®representative (i.e. Regional Operations Manager) and request an AgentPortal User Profile form in Excel electronic format that can be completed off-line. If you have any questions about completing the form, contact your representative.

Note: If you are an Internal Western Union® Employee, please send an email to: INTL-APUserSupport@WesternUnion.com

2. Send the completed AgentPortal User Profile form to your Western Union® Representative.

3. Once approved, you will receive your Western Union® AgentPortal username and password via email.

4. Go to https://wuagentportal.westernunion.com and enter your exact login characters in the respective username and password fields. You will be required to accept the User Agreement, and then define a security question with the correct answer prior to entering the site for the first time..

This enrollment process is not for Compliance Monitoring Report AgentPortal users.